SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0000286SiT!inbound emailpublic2008-12-03 20:122013-02-03 15:04
Reporternicdev 
Assigned Toivan 
PrioritynormalSeverityfeatureReproducibilityN/A
StatusacknowledgedResolutionopen 
PlatformOSOS Version
Product Version3.40 
Target VersionFixed in Version 
Summary0000286: When creating an incident from an email, to pull in the cc and email fields
DescriptionWhen we create an incident from an email, it would be more efficient to have the email and cc fields pulled into the case automatically if the customer is not known..
TagsNo tags attached.
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-  Notes
User avatar (0000959)
ivan (administrator)
2009-04-22 16:59

I'm not sure about this, the CC field is supposed to be a feature for the engineer to decide to copy in somebody of his choosing. If we auto-fill that field it may be possible for customers to 'game the system' somewhat.

I've assigned this to me anyway, I'll have a look into it while working on the inbox etc. I'm sure we can make it a bit more intelligent in any case.
User avatar (0004661)
paulh (administrator)
2013-02-03 15:04

Discussed with Ivan, we believe the cc field should be shown in the incident add page with the field pre-filled though up to the incident logger to confirm

- Issue History
Date Modified Username Field Change
2008-12-03 20:12 nicdev New Issue
2009-04-22 16:59 ivan Note Added: 0000959
2009-04-22 16:59 ivan Assigned To => ivan
2009-04-22 16:59 ivan Status new => assigned
2013-02-03 15:04 paulh Note Added: 0004661
2013-02-03 15:04 paulh Status assigned => acknowledged


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