0000286: When creating an incident from an email, to pull in the cc and email fields - SiT! Bugs

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ID

Project

Category

View Status

Date Submitted

Last Update

0000286

SiT!

inbound email

public

2008-12-03 20:12

2013-02-03 15:04

Reporter

nicdev

Assigned To

ivan

Priority

normal

Severity

feature

Reproducibility

N/A

Status

acknowledged

Resolution

open

Platform

OS

OS Version

Product Version

3.40

Target Version

Fixed in Version

Summary

0000286: When creating an incident from an email, to pull in the cc and email fields

Description

When we create an incident from an email, it would be more efficient to have the email and cc fields pulled into the case automatically if the customer is not known..

Tags

No tags attached.

Relationships

Notes
(0000959) ivan (administrator) 2009-04-22 16:59	I'm not sure about this, the CC field is supposed to be a feature for the engineer to decide to copy in somebody of his choosing. If we auto-fill that field it may be possible for customers to 'game the system' somewhat. I've assigned this to me anyway, I'll have a look into it while working on the inbox etc. I'm sure we can make it a bit more intelligent in any case.

(0004661) paulh (administrator) 2013-02-03 15:04	Discussed with Ivan, we believe the cc field should be shown in the incident add page with the field pre-filled though up to the incident logger to confirm

Issue History
Date Modified	Username	Field	Change
2008-12-03 20:12	nicdev	New Issue
2009-04-22 16:59	ivan	Note Added: 0000959
2009-04-22 16:59	ivan	Assigned To	=> ivan
2009-04-22 16:59	ivan	Status	new => assigned
2013-02-03 15:04	paulh	Note Added: 0004661
2013-02-03 15:04	paulh	Status	assigned => acknowledged

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