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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
| 0000003 | SiT! | inbound email | public | 2008-07-11 14:50 | 2013-02-03 18:08 | ||||||||
| Reporter | kieran | ||||||||||||
| Assigned To | |||||||||||||
| Priority | low | Severity | feature | Reproducibility | N/A | ||||||||
| Status | confirmed | Resolution | open | ||||||||||
| Platform | OS | OS Version | |||||||||||
| Product Version | |||||||||||||
| Target Version | Fixed in Version | ||||||||||||
| Summary | 0000003: Allow incidents to be replied by engineers from their inbox | ||||||||||||
| Description | With a preference enabled, emails sent form the customer would be forwarded to the engineer with a special suffix in the subject. When the engineer replies to this to the support address, it will send a copy to the customer and store a copy in the incident log. | ||||||||||||
| Tags | No tags attached. | ||||||||||||
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Notes |
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 (0000022)kieran (administrator) 2008-07-16 08:37 |
Have made progress on this. There's now an ACTION_FORWARD_EMAIL trigger action to enable us to make this behaviour a trigger. |
 (0001135)paulh (administrator) 2009-05-27 21:56 |
A resonable amount of work but not excessive |
 (0002469)ivan (administrator) 2010-02-24 21:40 |
Kieran, does this need a user preference variable adding, while I'm working on Bug 0000863 I can add it if you need it. |
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(0002476) kieran (administrator) 2010-02-25 19:32 |
I'm not sure whether it's better as a user preference or a user trigger action? |
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(0004575) paulh (administrator) 2012-11-03 14:43 |
as agreed on irc |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2008-07-11 14:50 | kieran | New Issue | |
| 2008-07-11 14:50 | kieran | Status | new => assigned |
| 2008-07-11 14:50 | kieran | Assigned To | => kieran |
| 2008-07-11 15:25 | administrator | Projection | none => major rework |
| 2008-07-11 21:20 | kieran | ETA | none => < 1 week |
| 2008-07-14 17:56 | ivan | Relationship added | has duplicate 0000073 |
| 2008-07-16 08:37 | kieran | Note Added: 0000022 | |
| 2008-10-07 10:51 | paulh | Target Version | 3.40 => 3.45 |
| 2008-11-29 23:32 | kieran | Target Version | 3.45 => 3.50 |
| 2009-05-27 21:56 | paulh | Note Added: 0001135 | |
| 2009-05-27 21:56 | paulh | Target Version | 3.50 => 3.60 |
| 2009-08-21 14:28 | kieran | Target Version | 3.60 => 4.0 |
| 2010-02-24 21:40 | ivan | Note Added: 0002469 | |
| 2010-02-25 19:32 | kieran | Note Added: 0002476 | |
| 2011-02-14 13:25 | ivan | Target Version | 4.0 => 3.90beta1 |
| 2012-11-03 14:43 | paulh | Note Added: 0004575 | |
| 2012-11-03 14:43 | paulh | Target Version | 3.90beta1 => 4.0 |
| 2012-11-03 14:45 | paulh | Assigned To | kieran => |
| 2012-11-03 14:45 | paulh | Target Version | 4.0 => |
| 2012-11-03 14:45 | paulh | Status | assigned => confirmed |
| 2013-02-03 18:08 | paulh | Relationship added | related to 0001830 |
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Issue History |
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