SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0000003SiT!inbound emailpublic2008-07-11 14:502013-02-03 18:08
Reporterkieran 
Assigned To 
PrioritylowSeverityfeatureReproducibilityN/A
StatusconfirmedResolutionopen 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0000003: Allow incidents to be replied by engineers from their inbox
DescriptionWith a preference enabled, emails sent form the customer would be forwarded to the engineer with a special suffix in the subject. When the engineer replies to this to the support address, it will send a copy to the customer and store a copy in the incident log.
TagsNo tags attached.
Attached Files

- Relationships
related to 0001830resolvedpaulh Incident Details send email to use and carbon copy incident 

-  Notes
User avatar (0000022)
kieran (administrator)
2008-07-16 08:37

Have made progress on this. There's now an ACTION_FORWARD_EMAIL trigger action to enable us to make this behaviour a trigger.
User avatar (0001135)
paulh (administrator)
2009-05-27 21:56

A resonable amount of work but not excessive
User avatar (0002469)
ivan (administrator)
2010-02-24 21:40

Kieran, does this need a user preference variable adding, while I'm working on Bug 0000863 I can add it if you need it.
User avatar (0002476)
kieran (administrator)
2010-02-25 19:32

I'm not sure whether it's better as a user preference or a user trigger action?
User avatar (0004575)
paulh (administrator)
2012-11-03 14:43

as agreed on irc

- Issue History
Date Modified Username Field Change
2008-07-11 14:50 kieran New Issue
2008-07-11 14:50 kieran Status new => assigned
2008-07-11 14:50 kieran Assigned To => kieran
2008-07-11 15:25 administrator Projection none => major rework
2008-07-11 21:20 kieran ETA none => < 1 week
2008-07-14 17:56 ivan Relationship added has duplicate 0000073
2008-07-16 08:37 kieran Note Added: 0000022
2008-10-07 10:51 paulh Target Version 3.40 => 3.45
2008-11-29 23:32 kieran Target Version 3.45 => 3.50
2009-05-27 21:56 paulh Note Added: 0001135
2009-05-27 21:56 paulh Target Version 3.50 => 3.60
2009-08-21 14:28 kieran Target Version 3.60 => 4.0
2010-02-24 21:40 ivan Note Added: 0002469
2010-02-25 19:32 kieran Note Added: 0002476
2011-02-14 13:25 ivan Target Version 4.0 => 3.90beta1
2012-11-03 14:43 paulh Note Added: 0004575
2012-11-03 14:43 paulh Target Version 3.90beta1 => 4.0
2012-11-03 14:45 paulh Assigned To kieran =>
2012-11-03 14:45 paulh Target Version 4.0 =>
2012-11-03 14:45 paulh Status assigned => confirmed
2013-02-03 18:08 paulh Relationship added related to 0001830


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