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ID | Project | Category | View Status | Date Submitted | Last Update | ||||
0000314 | SiT! | reports | public | 2008-12-11 18:56 | 2009-02-27 16:27 | ||||
Reporter | paulh | ||||||||
Assigned To | paulh | ||||||||
Priority | normal | Severity | minor | Reproducibility | have not tried | ||||
Status | closed | Resolution | fixed | ||||||
Platform | OS | OS Version | |||||||
Product Version | |||||||||
Target Version | 3.45 | Fixed in Version | 3.45 | ||||||
Summary | 0000314: Report showing more details of site usage of service | ||||||||
Description | From GR A list of sites that do not have a a contract with a particular SLA with us, e.g. all SLA3000 customers ONLY that have opened less than 10 incidents with us since Jan 1st this year. (Or indeed any other Start date and minimum I choose) Something like this: Site Name - Site Type (FE/HE/NHS) - Account Manager - Number of Calls This Year - Products - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA Site Name - Site Type (FE/HE/NHS) - Account Manager - Number of Calls This Year - Products - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA etc. The first line of the Site information similar to site_products.php The Breakdown or incidents as per the usual display e.g. contact_support.php?id=80&mode=site | ||||||||
Additional Information | Alot of this has been started in site_incident.php in trunk (Just moving this from my mailbox) | ||||||||
Tags | No tags attached. | ||||||||
Attached Files | |||||||||
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paulh (administrator) 2009-01-18 18:09 |
trunk r4661 Just need to make the interface a little nicer |
paulh (administrator) 2009-01-19 17:10 |
trunk r4663 adds this |
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Date Modified | Username | Field | Change |
2008-12-11 18:56 | paulh | New Issue | |
2008-12-11 18:56 | paulh | Status | new => assigned |
2008-12-11 18:56 | paulh | Assigned To | => paulh |
2009-01-18 18:09 | paulh | Note Added: 0000499 | |
2009-01-19 17:10 | paulh | Note Added: 0000502 | |
2009-01-19 17:10 | paulh | Status | assigned => resolved |
2009-01-19 17:10 | paulh | Resolution | open => fixed |
2009-01-19 17:10 | paulh | Fixed in Version | => 3.45 |
2009-02-27 16:27 | ivan | Status | resolved => closed |
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