0000314: Report showing more details of site usage of service

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Project

Category

View Status

Date Submitted

Last Update

0000314

SiT!

reports

public

2008-12-11 18:56

2009-02-27 16:27

Reporter

paulh

Assigned To

paulh

Priority

normal

Severity

minor

Reproducibility

have not tried

Status

closed

Resolution

fixed

Platform

OS Version

Product Version

Target Version

3.45

Fixed in Version

3.45

Summary

0000314: Report showing more details of site usage of service

Description

From GR

A list of sites that do not have a a contract with a particular SLA with us, e.g. all SLA3000 customers ONLY
that have opened less than 10 incidents with us since Jan 1st this year. (Or indeed any other Start date and minimum I choose)

Something like this:

Site Name - Site Type (FE/HE/NHS) - Account Manager - Number of Calls This Year - Products
    - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA
    - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA
    - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA
Site Name - Site Type (FE/HE/NHS) - Account Manager - Number of Calls This Year - Products
    - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA
    - Incident ID -Title - Contact - Product - Status - Engineer - Opened - Closed - Duration - SLA

etc.

The first line of the Site information similar to site_products.php
  The Breakdown or incidents as per the usual display e.g. contact_support.php?id=80&mode=site

Additional Information

Alot of this has been started in site_incident.php in trunk

(Just moving this from my mailbox)

Tags

No tags attached.

Attached Files

Relationships

Notes
(0000499) paulh (administrator) 2009-01-18 18:09	trunk r4661 Just need to make the interface a little nicer

(0000502) paulh (administrator) 2009-01-19 17:10	trunk r4663 adds this

Issue History
Date Modified	Username	Field	Change
2008-12-11 18:56	paulh	New Issue
2008-12-11 18:56	paulh	Status	new => assigned
2008-12-11 18:56	paulh	Assigned To	=> paulh
2009-01-18 18:09	paulh	Note Added: 0000499
2009-01-19 17:10	paulh	Note Added: 0000502
2009-01-19 17:10	paulh	Status	assigned => resolved
2009-01-19 17:10	paulh	Resolution	open => fixed
2009-01-19 17:10	paulh	Fixed in Version	=> 3.45
2009-02-27 16:27	ivan	Status	resolved => closed