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IDProjectCategoryView StatusDate SubmittedLast Update
0000035SiT!incidentspublic2008-07-11 16:172013-07-13 13:13
Reporterivan 
Assigned To 
PrioritynormalSeverityfeatureReproducibilityhave not tried
StatusconfirmedResolutionopen 
PlatformOSOS Version
Product Version 
Target Version4.0Fixed in Version 
Summary0000035: Status changes in body text
DescriptionAs is stands, when a status is changed, an update like the following is put
into the update body:

Status: Active -> Awaiting Customer Action

This is bad because a) we can't search this b) we can't i18n it and c) the
portal users can see these updates, which differ from the external
statuses.

We currently store the currentstatus (most of the time, see SF#1930157) so
we can easily work this out on the fly without entering it into the update
body.


Additional InformationDate: 2008-06-21 19:22
Sender: kieran_hogg
Logged In: YES
user_id=1872958
Originator: YES

was quicker than I thought, test away!
                            

Date: 2008-06-21 19:12
Sender: kieran_hogg
Logged In: YES
user_id=1872958
Originator: YES

Okay, this won't work as it stands, I'll try and fix but it might get
reverted and put off til next release.
                            

Date: 2008-06-21 18:36
Sender: kieran_hogg
Logged In: YES
user_id=1872958
Originator: YES

I've just commited a fix for this, status changes are done in the log
rather than the body now. I'd like some feedback on this as it changes
something that's been the same for a long time. Also, despite the changes
being for i18n purposes, ironically we can't i18n it (without sounding
wooden) until next release, but it wasn't i18ned before so nothing lost.
Providing people like this change, for 3.35, we can do:

"New Status (Active) by Joe Bloggs"
pros: all the words are i18ned
cons: sounds wooden and probably won't make sense when translated

"Set to Active by Joe Bloggs"
pros: reads better
cons: not i18ned
                            
TagsNo tags attached.
Attached Files

- Relationships
related to 0000742resolvedpaulh Consolidate SLA updates and their text 
has duplicate 0000002closed Seperate incident status 
related to 0001160assignedivan 2 strings that are supposed to be the same are not 
child of 0001887confirmed [META] Store more metadata about updates on incidents 

-  Notes
User avatar (0000107)
paulh (administrator)
2008-10-07 10:54

Could probably come up with something fancy using the incidentstatus on updates though need to be careful of:

* reverse order logs
* Paging, would need to get one either side and only show some
User avatar (0001085)
ivan (administrator)
2009-05-20 13:11

Changing this to a feature request, it's not really a bug is a change of design
User avatar (0001093)
kieran (administrator)
2009-05-23 17:48

Not a priority atm.
User avatar (0003758)
paulh (administrator)
2011-04-18 20:35

1a810ee895c937780de6969933e53de99b4b47ac goes someway to not hard coding the SLA update sin the body
User avatar (0004092)
ivan (administrator)
2011-07-05 12:15

Bumping to v4.0 to help us meet our Roadmap targets for 3.90

- Issue History
Date Modified Username Field Change
2008-07-11 16:17 ivan New Issue
2008-07-17 13:20 ivan Assigned To => kieran
2008-07-17 13:20 ivan Status new => assigned
2008-07-17 13:20 ivan Target Version => 3.40
2008-10-07 10:54 paulh Note Added: 0000107
2008-10-07 10:54 paulh Target Version 3.40 => 3.45
2008-10-07 11:00 ivan Relationship added has duplicate 0000002
2008-11-29 23:32 kieran Target Version 3.45 => 3.50
2009-05-20 13:11 ivan Note Added: 0001085
2009-05-20 13:11 ivan Severity tweak => feature
2009-05-23 17:48 kieran Note Added: 0001093
2009-05-23 17:48 kieran Assigned To kieran =>
2009-05-23 17:48 kieran Target Version 3.50 =>
2009-06-18 09:27 kieran Relationship added related to 0000742
2010-03-20 11:57 ivan Relationship added related to 0001160
2010-04-02 13:27 paulh Status assigned => confirmed
2010-04-10 20:08 ivan Target Version => 4.1
2011-02-14 13:54 ivan Target Version 4.1 => 3.90beta1
2011-04-18 20:35 paulh Note Added: 0003758
2011-07-05 12:15 ivan Note Added: 0004092
2011-07-05 12:15 ivan Target Version 3.90beta1 => 4.0
2013-07-13 13:13 paulh Relationship added child of 0001887


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