0000352: Forward attachments already in SIT

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Date Submitted

Last Update

0000352

SiT!

outbound email

public

2008-12-24 11:17

2013-01-05 15:57

Reporter

paulh

Assigned To

paulh

Priority

normal

Severity

feature

Reproducibility

N/A

Status

assigned

Resolution

open

Platform

OS Version

Product Version

Target Version

4.0

Fixed in Version

Summary

0000352: Forward attachments already in SIT

Description

When sending a email from SIT and you want to attach a file you already have it SIT (say from an escalation or similar) and you want to send this to the customer you currently have to download the attachment and then send then send this has two problems:

1) Added time in downloading and uploading
2) Each file is stored twice inside SIT consuming disk space

When composing an email you should be able to select add file from incident and browse to the one you want.

As we're now using the db for files then it should be possible now.

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Notes
(0000387) ivan (administrator) 2008-12-24 23:31	There is some code already (current unused) for selecting files on the files tab to perform some action with them. Maybe "send via email" could be one of those actions.

(0000390) paulh (administrator) 2008-12-28 13:04	Was also thinking that on the email page you could have browse for attachment from incident AS WELL as the current browse for file on disk. It would be appropriate to do this at the same time sending multiple attachments (3.50) as that page will need changing then

(0004091) ivan (administrator) 2011-07-05 12:15	I'd like to bump this to v4.0 unless work has started on it already, this will help us meet our target dates for 3.90 release.

Issue History
Date Modified	Username	Field	Change
2008-12-24 11:17	paulh	New Issue
2008-12-24 23:31	ivan	Note Added: 0000387
2008-12-28 13:04	paulh	Note Added: 0000390
2009-03-24 12:20	ivan	Status	new => confirmed
2009-03-24 12:20	ivan	Target Version	3.50 => 3.60
2009-08-21 14:29	kieran	Target Version	3.60 => 4.0
2011-02-14 13:25	ivan	Target Version	4.0 => 3.90beta1
2011-04-22 11:42	paulh	Assigned To	=> paulh
2011-04-22 11:42	paulh	Status	confirmed => assigned
2011-07-05 12:15	ivan	Note Added: 0004091
2013-01-05 15:57	paulh	Target Version	3.90beta1 => 4.0