0000409: Adding a "tickbox" to redirect to close incident page after email - SiT! Bugs

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ID

Project

Category

View Status

Date Submitted

Last Update

0000409

SiT!

incidents

public

2009-01-16 11:13

2010-02-21 21:55

Reporter

nicdev

Assigned To

ivan

Priority

normal

Severity

feature

Reproducibility

N/A

Status

closed

Resolution

fixed

Platform

OS

OS Version

Product Version

3.41

Target Version

Fixed in Version

3.51

Summary

0000409: Adding a "tickbox" to redirect to close incident page after email

Description

It would be very useful to have a tickbox or even dropdown in the page just before sending an email to the client (where you select the SLA and new status) to redirect directly to the "close incident" page. A majority of our case do not follow all the SLA steps thus we often go immediately to "resolution/" from the new incident. We send a mail that is also the first reponse, but after that we certainly go to close it.

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Relationships

Notes
(0002147) nicdev (developer) 2009-11-06 10:34	This one was logged a long time ago and in fact was solved, by adding the plugin context "incident_email_form1" and "incident_email_form2". I can now with a plugin add the tickbox. Now the second issue... The redirect. I need to add another plugin context before the redirect so we can redirect directly to the "incdent_close" script when the newly added tickbox is selected .. but ther edirect is Javascript si i am not sure how to proceed.. Ivan? Your inputs?

(0002447) nicdev (developer) 2010-02-21 21:55	This is no longer an issue as i found a way around the JS and it is working fine

Issue History
Date Modified	Username	Field	Change
2009-01-16 11:13	nicdev	New Issue
2009-11-06 10:34	nicdev	Note Added: 0002147
2009-11-06 10:35	nicdev	Assigned To	=> ivan
2009-11-06 10:35	nicdev	Status	new => feedback
2010-02-21 21:55	nicdev	Note Added: 0002447
2010-02-21 21:55	nicdev	Status	feedback => closed
2010-02-21 21:55	nicdev	Resolution	open => fixed
2010-02-21 21:55	nicdev	Fixed in Version	=> 3.51

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