0000041: Make SLA's take Public Holidays into account - SiT! Bugs

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ID

Project

Category

View Status

Date Submitted

Last Update

0000041

SiT!

SLAs

public

2008-07-11 17:17

2011-09-05 16:30

Reporter

ivan

Assigned To

Priority

normal

Severity

feature

Reproducibility

N/A

Status

confirmed

Resolution

open

Platform

OS

OS Version

Product Version

Target Version

Fixed in Version

Summary

0000041: Make SLA's take Public Holidays into account

Description

It would be nice if SLA's had the option of pausing during public holidays.
Public holidays can already be set and therefore are already known.

Tags

No tags attached.

Relationships

has duplicate	0001481	closed		Setting oficial holidays dont work
related to	0001712	acknowledged		Error in function calculate_working_time

Notes
(0000001) kieran (administrator) 2008-07-11 17:17	Date: 2007-12-17 11:58 Sender: ivanlucasProject Admin Logged In: YES user_id=1456679 Originator: YES PaulH has started work on this in the development branch: 'mincepie' Date: 2007-12-14 15:46 Sender: kieran_hogg Logged In: YES user_id=1872958 Originator: NO There should also be multiple "working days" to which are assigned to each SLA. For example, ImportantSLA should be 24hours, NormalSLA should be 9-5 and NightSLA could be 5-1.

Issue History
Date Modified	Username	Field	Change
2008-07-11 17:17	kieran	New Issue
2008-07-11 17:17	kieran	Note Added: 0000001
2008-07-11 17:18	kieran	Reporter	kieran => ivan
2008-12-04 11:31	kieran	Status	new => confirmed
2011-03-08 10:30	ivan	Relationship added	has duplicate 0001481
2011-09-05 16:30	ivan	Relationship added	related to 0001712

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