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ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
0000041 | SiT! | SLAs | public | 2008-07-11 17:17 | 2011-09-05 16:30 | ||||||||
Reporter | ivan | ||||||||||||
Assigned To | |||||||||||||
Priority | normal | Severity | feature | Reproducibility | N/A | ||||||||
Status | confirmed | Resolution | open | ||||||||||
Platform | OS | OS Version | |||||||||||
Product Version | |||||||||||||
Target Version | Fixed in Version | ||||||||||||
Summary | 0000041: Make SLA's take Public Holidays into account | ||||||||||||
Description | It would be nice if SLA's had the option of pausing during public holidays. Public holidays can already be set and therefore are already known. | ||||||||||||
Tags | No tags attached. | ||||||||||||
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kieran (administrator) 2008-07-11 17:17 |
Date: 2007-12-17 11:58 Sender: ivanlucasProject Admin Logged In: YES user_id=1456679 Originator: YES PaulH has started work on this in the development branch: 'mincepie' Date: 2007-12-14 15:46 Sender: kieran_hogg Logged In: YES user_id=1872958 Originator: NO There should also be multiple "working days" to which are assigned to each SLA. For example, ImportantSLA should be 24hours, NormalSLA should be 9-5 and NightSLA could be 5-1. |
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Date Modified | Username | Field | Change |
2008-07-11 17:17 | kieran | New Issue | |
2008-07-11 17:17 | kieran | Note Added: 0000001 | |
2008-07-11 17:18 | kieran | Reporter | kieran => ivan |
2008-12-04 11:31 | kieran | Status | new => confirmed |
2011-03-08 10:30 | ivan | Relationship added | has duplicate 0001481 |
2011-09-05 16:30 | ivan | Relationship added | related to 0001712 |
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