SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0000427SiT!SLAspublic2009-01-23 16:222009-12-03 19:16
Assigned To 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0000427: A global SLA for Logging time
DescriptionWe need a way of monitoring and recording the time it takes after an email or incident request comes in before it is logged and assigned to an engineer.

This is the period between the email coming in and the trigger being sent
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User avatar (0002175)
paulh (administrator)
2009-12-03 19:16

Agree this would be useful

- Issue History
Date Modified Username Field Change
2009-01-23 16:22 ivan New Issue
2009-03-24 12:20 ivan Target Version 3.50 =>
2009-12-03 19:16 paulh Note Added: 0002175
2009-12-03 19:16 paulh Status new => confirmed

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