0000504: Errors in the portal

(0000637)
ivan (administrator)
2009-02-17 22:37

Was giving some thought to this on the train the other night actually.

Do you think we should hide all errors if error logging is on? Perhaps just give a generic 'an error has occurred check the log file" with no other info.?

(0000657)
ivan (administrator)
2009-02-23 10:14

^^

(0000668)
ivan (administrator)
2009-02-26 15:23

svn trunk r5206 prevents displaying of any messages in the web browser if messages are being logged to the error logfile.

(0000673)
kieran (administrator)
2009-02-26 19:01

As the error logfile is blank by default, should we not also provide a generic error message too?

(0000674)
ivan (administrator)
2009-02-27 10:14

I'm not sure about the benefits of a generic message, I think it might be more irritating than helpful. For example we'll probably have hundreds of reports from people saying they get "An error in SiT" which won't help us or them.

(0000677)
ivan (administrator)
2009-02-27 13:50

Marking this resolved for 3.45, we can come back and improve this for 3.50 if required.

Issue History
Date Modified	Username	Field	Change
2009-02-17 21:55	kieran	New Issue
2009-02-17 22:37	ivan	Note Added: 0000637
2009-02-23 10:14	ivan	Note Added: 0000657
2009-02-23 10:14	ivan	Status	new => feedback
2009-02-26 11:07	ivan	Status	feedback => assigned
2009-02-26 11:07	ivan	Assigned To	=> ivan
2009-02-26 15:23	ivan	Note Added: 0000668
2009-02-26 15:23	ivan	Status	assigned => feedback
2009-02-26 15:23	ivan	Resolution	open => fixed
2009-02-26 15:23	ivan	Fixed in Version	=> Current SVN
2009-02-26 19:01	kieran	Note Added: 0000673
2009-02-27 10:14	ivan	Note Added: 0000674
2009-02-27 13:50	ivan	Note Added: 0000677
2009-02-27 13:50	ivan	Status	feedback => resolved
2009-02-27 13:54	ivan	Fixed in Version	Current SVN => 3.45
2009-02-27 16:25	ivan	Status	resolved => closed

Notes
(0000637) ivan (administrator) 2009-02-17 22:37	Was giving some thought to this on the train the other night actually. Do you think we should hide all errors if error logging is on? Perhaps just give a generic 'an error has occurred check the log file" with no other info.?

(0000657) ivan (administrator) 2009-02-23 10:14	^^

(0000668) ivan (administrator) 2009-02-26 15:23	svn trunk r5206 prevents displaying of any messages in the web browser if messages are being logged to the error logfile.

(0000673) kieran (administrator) 2009-02-26 19:01	As the error logfile is blank by default, should we not also provide a generic error message too?

(0000674) ivan (administrator) 2009-02-27 10:14	I'm not sure about the benefits of a generic message, I think it might be more irritating than helpful. For example we'll probably have hundreds of reports from people saying they get "An error in SiT" which won't help us or them.

(0000677) ivan (administrator) 2009-02-27 13:50	Marking this resolved for 3.45, we can come back and improve this for 3.50 if required.

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