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ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
0000052 | SiT! | incidents | public | 2008-07-11 17:34 | 2011-07-05 12:28 | ||||||||
Reporter | ivan | ||||||||||||
Assigned To | |||||||||||||
Priority | normal | Severity | feature | Reproducibility | N/A | ||||||||
Status | confirmed | Resolution | open | ||||||||||
Platform | OS | OS Version | |||||||||||
Product Version | |||||||||||||
Target Version | 4.0 | Fixed in Version | |||||||||||
Summary | 0000052: Edit updates after they are saved | ||||||||||||
Description | Some users have asked to be able to edit updates after they have been saved to the incident log. We have deliberately not provided this feature up to now since the log is supposed to be a historical record. However it may be useful to allow editing of updates for a short time (say up to five minutes) to allow edits in the case of typo's or other mistakes during entry of the update text. | ||||||||||||
Tags | No tags attached. | ||||||||||||
Attached Files | |||||||||||||
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kieran (administrator) 2008-07-11 17:35 |
Date: 2008-01-21 18:55 Sender: paulheaney Logged In: YES user_id=1496915 Originator: NO I can see times when this could be useful. If this was to be implemented I think the following safeguards should be implemented - Enable/Disable feature by admin ($CONFIG ?) - User only able to update there updates - The change should be recorded (even displayed in the log) so you can see what changed (e.g. if you update the incident with "phoned customer asked to follow document X" then you realise this will cause problems and change it to "document Y" there would be no record that you had asked the customer to do X and when they ring up and say your advice caused a problem you have an accurate and reliable record of what was said) Date: 2008-01-21 15:48 Sender: nobody Logged In: NO This is a feature that I would like - would be useful to go back and tweak any errors/typos in an update. I appreciate that the log should be a historical record. How about having a configurable time limit for changes, and the ability to disable the feature completely for people who don't want it? Date: 2008-01-21 15:28 Sender: kieran_hogg Logged In: YES user_id=1872958 Originator: NO Could possibly be done with adapting the existing drafts code? |
ivan (administrator) 2011-07-05 12:28 |
Bumping to v4.0 to help us meet our Roadmap targets for 3.90 |
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Date Modified | Username | Field | Change |
2008-07-11 17:34 | kieran | New Issue | |
2008-07-11 17:35 | kieran | Note Added: 0000003 | |
2008-07-14 17:45 | ivan | Reporter | kieran => ivan |
2008-07-14 17:45 | ivan | Status | new => confirmed |
2008-07-14 17:45 | ivan | Category | other => incidents |
2008-07-14 17:45 | ivan | Target Version | => 3.60 |
2009-08-21 14:29 | kieran | Target Version | 3.60 => 4.0 |
2011-02-14 13:25 | ivan | Target Version | 4.0 => 3.90beta1 |
2011-07-05 12:28 | ivan | Note Added: 0004098 | |
2011-07-05 12:28 | ivan | Target Version | 3.90beta1 => 4.0 |
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