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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0000572 | SiT! | triggers | public | 2009-03-16 12:59 | 2009-08-16 14:40 | ||||
| Reporter | nicdev | ||||||||
| Assigned To | kieran | ||||||||
| Priority | normal | Severity | minor | Reproducibility | have not tried | ||||
| Status | closed | Resolution | fixed | ||||||
| Platform | OS | OS Version | |||||||
| Product Version | 3.41 | ||||||||
| Target Version | 3.50 | Fixed in Version | 3.50 | ||||||
| Summary | 0000572: Trigger "TRIGGER_INCIDENT_UPDATED_EXTERNAL" fires when there are mails with incident id=0 | ||||||||
| Description | We ha set up the trigger "TRIGGER_INCIDENT_UPDATED_EXTERNAL" to pop a notice on the user's display to say the incident has been updated externally. this works fine after fixing bug 0000566, but the trigger seems to fire every day for an incident id=0 which produces the following notice: 0 - has been updated externallly and may need your attention - View Incident (Today @ 10:54am) This is wrong as i am sure incident 0 is just used for new unassigned mails or something... | ||||||||
| Tags | No tags attached. | ||||||||
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Notes |
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 (0000789)ivan (administrator) 2009-03-16 14:47 |
Yes the incident ID 0 is used for incidents that are logged but not assigned. I'm not quite sure how these are getting updated and causing the trigger to fire, but it does sound like a bug. |
 (0000825)kieran (administrator) 2009-03-25 14:54 |
Can you check the database for incidents with id of 0 and also try and navigate to incident_details.php?id=0 and see what's there? |
 (0000842)nicdev (developer) 2009-03-26 14:51 |
Hi Kieran, I have checked incident_details.php?id=0, and in there is all the incidents that are in the holding queue. In the incidents DB there are zero incidents with ID=0, but in the DB updates there are many... Hope it helps |
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(0001206) kieran (administrator) 2009-06-13 12:03 |
Fixed in trunk r5454. |
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(0001750) ivan (administrator) 2009-08-16 14:40 |
Released in 3.50rc1 |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2009-03-16 12:59 | nicdev | New Issue | |
| 2009-03-16 14:47 | ivan | Note Added: 0000789 | |
| 2009-03-25 14:54 | kieran | Note Added: 0000825 | |
| 2009-03-25 14:54 | kieran | Status | new => feedback |
| 2009-03-26 14:51 | nicdev | Note Added: 0000842 | |
| 2009-06-13 12:03 | kieran | Note Added: 0001206 | |
| 2009-06-13 12:03 | kieran | Status | feedback => resolved |
| 2009-06-13 12:03 | kieran | Fixed in Version | => Current SVN |
| 2009-06-13 12:03 | kieran | Resolution | open => fixed |
| 2009-06-13 12:03 | kieran | Assigned To | => kieran |
| 2009-08-15 21:31 | ivan | Target Version | => 3.50 |
| 2009-08-16 13:15 | ivan | Fixed in Version | Current SVN => 3.50 |
| 2009-08-16 14:40 | ivan | Note Added: 0001750 | |
| 2009-08-16 14:40 | ivan | Status | resolved => closed |
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Issue History |
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