Anonymous | Login | Signup for a new account | 2021-01-23 20:04 GMT | ![]() |
Main | My View | View Issues | Change Log | Roadmap |
View Issue Details [ Jump to Notes ] | [ Issue History ] [ Print ] | ||||||||
ID | Project | Category | View Status | Date Submitted | Last Update | ||||
0000604 | SiT! | portal | public | 2009-03-25 14:58 | 2010-03-27 12:30 | ||||
Reporter | timfederwitz | ||||||||
Assigned To | paulh | ||||||||
Priority | normal | Severity | minor | Reproducibility | always | ||||
Status | closed | Resolution | fixed | ||||||
Platform | OS | OS Version | |||||||
Product Version | 3.45 | ||||||||
Target Version | 3.60 LTS | Fixed in Version | 3.60 LTS | ||||||
Summary | 0000604: Customer contact creating incident on portal against contract with limited incident pool not being charged to contract | ||||||||
Description | Sorry for the long title... wasn't sure how to shorten it and still make sense. ;-) The scenario is this: Customer contact logs into portal and creates an incident. They are able to choose a contract with a limited pool on incidents and create the incident against it. However, the incident is never charged against the pool, so the number of available incidents does not decrease. I also tried logging in as a user and tried to figure out a way to get the incidents to charge to the pool, but couldn't find a way. | ||||||||
Additional Information | The workaround I am using for this is to open a separate incident, logged in as a user, against the contract, which DOES charge to the pool, and then relate the new incident to the original that the customer contact opened (providing a round about history). | ||||||||
Tags | No tags attached. | ||||||||
Attached Files | |||||||||
![]() |
|
ivan (administrator) 2010-02-20 10:13 |
Hi Tim, Thanks for reporting this, sorry it took so long to get around to checking it out!!! I've just tried this with v3.51 and I can confirm that it's still an issue. |
paulh (administrator) 2010-03-02 18:01 |
Reported in forums http://sitracker.org/forum/viewtopic.php?f=4&t=1417019&p=2481#p2481 [^] |
paulh (administrator) 2010-03-05 19:51 |
svn 3.x r6197 resolves and http://gitorious.org/sit/sit/commit/15da88dda786b6d36ea924c134de92d64df17c89 [^] in sit resolve this |
![]() |
|||
Date Modified | Username | Field | Change |
2009-03-25 14:58 | timfederwitz | New Issue | |
2010-02-20 10:13 | ivan | Note Added: 0002389 | |
2010-02-20 10:13 | ivan | Status | new => confirmed |
2010-03-02 18:01 | paulh | Note Added: 0002584 | |
2010-03-02 18:01 | paulh | Target Version | => 3.60 LTS |
2010-03-03 13:36 | paulh | Status | confirmed => assigned |
2010-03-03 13:36 | paulh | Assigned To | => paulh |
2010-03-05 19:51 | paulh | Note Added: 0002604 | |
2010-03-05 19:51 | paulh | Status | assigned => resolved |
2010-03-05 19:51 | paulh | Resolution | open => fixed |
2010-03-27 11:16 | ivan | Fixed in Version | => 3.60 LTS |
2010-03-27 12:30 | ivan | Status | resolved => closed |
Copyright © 2000 - 2021 MantisBT Team |