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|ID||Project||Category||View Status||Date Submitted||Last Update|
|0000652||SiT!||inbound email||public||2009-04-20 10:32||2009-08-16 14:38|
|Target Version||3.50||Fixed in Version||3.50|
|Summary||0000652: New mail from "unrecognised" contact, cannot be linked to an existing case|
|Description||When we have an email from a "known" contact, top part of the holding queue, then we assign such emails to an existing incident, but when it is in the "unrecognised" part of the list, the assignment fails saying that the incident cannot be linked.|
|Tags||No tags attached.|
Can you describe exactly what steps are needed to reproduce this. What links are you clicking, what forms are you filling in and what is the exact text of any error message (doesn't matter if it's in french I can look it up).
Sorry i was in a rush so it sounded a bit cryptic. here are the steps:
1. Click on the message title of a message in the Holding queue for a contact that is NOT recognised, i.e the bottom of the shaded list.
2. When you see the incoming mail, click on "assign",
3. next in the "move update" box type the number of an existing incident
4. Then the error is "Error assigning that incident update. This could be because no incident exists with that ID or the incident has been closed."
I have checked that the incident is not closed but even more bizarre is that it now works from my laptop, but not from the engineer that was trying to do it????? Has something changed in the permission structure of 3.45 perhaps??
Found the problem, In the move update script you compare to "strYes" but for the French useres this is "Oui", and this bug is only for French users. I temp changed the i18 file for French to strYes = "Yes" and the problem is solved...
Thanks! Not only did you file the bug but you fixed it as well! nice one. More of those please ;)
Thats a bit of a clanger, it's a deprecated function call that returns a string instead of a bool which is a bit silly, and because of that 'Yes' has accidentally been internationalised, probably in a search and replace operation.
The fix has been committed as trunk r5343, thanks again!
|Released in 3.50rc1|
|2009-04-20 10:32||nicdev||New Issue|
|2009-04-20 11:12||ivan||Note Added: 0000939|
|2009-04-20 11:12||ivan||Status||new => feedback|
|2009-04-20 13:10||nicdev||Note Added: 0000947|
|2009-04-20 13:51||nicdev||Note Added: 0000948|
|2009-04-20 13:52||nicdev||Assigned To||=> ivan|
|2009-04-21 22:00||ivan||Note Added: 0000954|
|2009-04-21 22:00||ivan||Status||feedback => resolved|
|2009-04-21 22:00||ivan||Resolution||open => fixed|
|2009-04-21 22:00||ivan||Fixed in Version||=> Current SVN|
|2009-04-21 22:00||ivan||Target Version||=> 3.50|
|2009-08-16 13:17||ivan||Fixed in Version||Current SVN => 3.50|
|2009-08-16 14:38||ivan||Note Added: 0001578|
|2009-08-16 14:38||ivan||Status||resolved => closed|
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