SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0000669SiT!incidentspublic2009-04-28 13:372009-04-28 16:16
Reporternicdev 
Assigned To 
PrioritynormalSeverityminorReproducibilityalways
StatusconfirmedResolutionopen 
PlatformOSOS Version
Product Version3.45 
Target VersionFixed in Version 
Summary0000669: Temporary assignment of incidents not retried when user back from holiday
DescriptionWhen an engineer, marks himself as "On holiday", and his backup is at that very moment on any "not accepting" status, the cases appear in the holding queue - which is correct.

But when the backup engineer changes his status back to "accepting" the system should check for these case that could not be assigned before, and assign them at this time - As the current version stands this does not happen.
TagsNo tags attached.
Attached Files

- Relationships
related to 0000670resolvedpaulh Temp owner not reset when incident is closed/reopened 

-  Notes
User avatar (0000981)
kieran (administrator)
2009-04-28 14:23

Slight edge case, but what if on re-opening, the original owner is not in the office, or has left the company? Is it not useful in that case to have the temp owner remaining? I don't either is the "correct" behaviour btw, there's pros and cons.
User avatar (0000982)
nicdev (developer)
2009-04-28 14:35

Hi Kieran,

Yeah i agree it is an edge case, and we argued both sides in the office, i suppose it would be difficult to decide, but we could say in this case, to put it in the holding queue...?

The bigger problem is really the first point in the report, where an engineer marks himself on holiday, when his backup is on "not accepting" ...

We believe the system should check again when the backup changes his status to "accepting", for any re-assignments ..
User avatar (0000983)
ivan (administrator)
2009-04-28 15:56

I agree we should make SiT retry the auto reassign when a user comes back to 'accepting'. I'm moving your other point to another bug report. Thanks.

- Issue History
Date Modified Username Field Change
2009-04-28 13:37 nicdev New Issue
2009-04-28 14:23 kieran Note Added: 0000981
2009-04-28 14:35 nicdev Note Added: 0000982
2009-04-28 15:56 ivan Note Added: 0000983
2009-04-28 15:56 ivan Status new => confirmed
2009-04-28 15:56 ivan Summary Wrong flow in temporary assignment of incidents => Temporary assignment of incidents not retried when user back from holiday
2009-04-28 15:56 ivan Description Updated
2009-04-28 16:16 ivan Relationship added related to 0000670


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