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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0000670 | SiT! | incidents | public | 2009-04-28 15:57 | 2015-05-09 15:04 | ||||
| Reporter | ivan | ||||||||
| Assigned To | paulh | ||||||||
| Priority | normal | Severity | minor | Reproducibility | have not tried | ||||
| Status | resolved | Resolution | fixed | ||||||
| Platform | OS | OS Version | |||||||
| Product Version | |||||||||
| Target Version | Fixed in Version | Current GIT | |||||||
| Summary | 0000670: Temp owner not reset when incident is closed/reopened | ||||||||
| Description | We had some older cases (probable still during 3.41) that were closed, but the temp owner flag was not reset by the system, and thus today when we re-opened the incident, the incident owner and tempowner got the notification... maybe when a case gets closed, the tempowner flag should be cleared automatically to avoid such issues. | ||||||||
| Tags | No tags attached. | ||||||||
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Notes |
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 (0001057)paulh (administrator) 2009-05-14 20:04 |
As for current SVN we don't strip incidents.towner on either closure or reopen, I'm tempted to suggest that we shouldn't be doing this on closure and on reopen we should strip both owner and towner an request reassignment (defaulting to last assigned owner) The reason behind this is we could potentially reopen a call that was owned by a user who is disabled and the call could potentially be lost |
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(0004981) paulh (administrator) 2015-05-09 15:04 |
37d53b3 clears owner/towner and prompts to reassign |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2009-04-28 15:57 | ivan | New Issue | |
| 2009-04-28 16:16 | ivan | Relationship added | related to 0000669 |
| 2009-04-29 10:36 | ivan | Status | new => acknowledged |
| 2009-05-14 20:04 | paulh | Note Added: 0001057 | |
| 2015-05-09 15:04 | paulh | Note Added: 0004981 | |
| 2015-05-09 15:04 | paulh | Assigned To | => paulh |
| 2015-05-09 15:04 | paulh | Status | acknowledged => resolved |
| 2015-05-09 15:04 | paulh | Resolution | open => fixed |
| 2015-05-09 15:04 | paulh | Fixed in Version | => Current GIT |
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Issue History |
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