SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0000685SiT!incidentspublic2009-05-05 14:382010-03-27 18:03
Reporteranonymous 
Assigned To 
PrioritynormalSeveritymajorReproducibilityalways
StatusclosedResolutionno change required 
PlatformOSOS Version
Product Version3.45 
Target VersionFixed in Version 
Summary0000685: Customer Adding incidents
DescriptionErrors:

1. When customer is adding an incident, error occurs and needed to re-login to go back to main page(see attached file: top error message).

TagsNo tags attached.
Attached Filesjpg file icon sit bugs.jpg [^] (187,248 bytes) 2009-05-05 14:38

- Relationships
duplicate of 0000350closedivan Open incident via portal gives an eval error 
related to 0000687closedpaulh error on close in portal 
child of 0000704resolvedivan Optional trigger parameters that are not provided can cause errors in trigger rules 

-  Notes
User avatar (0001017)
paulh (administrator)
2009-05-05 19:06

Going to split this into two issues. Confirmed the first item is still an issue in trunk r5357


SiT - Webtrack - Paul Heaney

Application Warning [512]
Error in trigger rule for TRIGGER_INCIDENT_CREATED, check your trigger rules. in /home/paulh/sit/lib/triggers.inc.php @ line 110
Backtrace:
/home/paulh/sit/lib/triggers.inc.php @ line 110 trigger_error()
/home/paulh/sit/portal/add.php @ line 232 trigger()
SiT - Webtrack - Paul Heaney

Warning [2]
mysql_fetch_row(): supplied argument is not a valid MySQL result resource in /home/paulh/sit/lib/strings.inc.php @ line 143
Backtrace:
/home/paulh/sit/lib/strings.inc.php @ line 143 mysql_fetch_row()
/home/paulh/sit/inc/portalheader.inc.php @ line 122 require()
/home/paulh/sit/lib/html.inc.php @ line 70 include()
/home/paulh/sit/portal/add.php @ line 244 html_redirect()
Success: Incident Added
Please wait while you are redirected
User avatar (0001021)
paulh (administrator)
2009-05-05 19:37

As of trunk r5360 the user wont need to logback into to get see their incidents though will get this error.

Can't see why this is happening as the trigger is passing everything it needs, Kieran/Ivan any ideas?
User avatar (0001023)
kieran (administrator)
2009-05-05 19:52

Without looking very deeply at all, it'll probably be a trigger variable in a rule that's not getting replaced. I /thought/ Ivan had fixed this as some point but I might be wrong.
User avatar (0002886)
paulh (administrator)
2010-03-27 18:03

As for 3.6 this is no longer reproducable

- Issue History
Date Modified Username Field Change
2009-05-05 14:38 anonymous New Issue
2009-05-05 14:38 anonymous File Added: sit bugs.jpg
2009-05-05 19:06 paulh Note Added: 0001017
2009-05-05 19:06 paulh Status new => confirmed
2009-05-05 19:06 paulh Description Updated
2009-05-05 19:09 paulh Relationship added related to 0000687
2009-05-05 19:37 paulh Note Added: 0001021
2009-05-05 19:52 kieran Note Added: 0001023
2009-05-14 19:39 paulh Relationship added duplicate of 0000350
2009-05-19 16:56 ivan Relationship added child of 0000704
2010-03-27 18:03 paulh Note Added: 0002886
2010-03-27 18:03 paulh Status confirmed => closed
2010-03-27 18:03 paulh Resolution open => no change required


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