0000774: Attachments with accented characters like "é" in the filename do not get imported

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Project

Category

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Date Submitted

Last Update

0000774

SiT!

inbound email

public

2009-07-15 10:25

2009-08-16 14:40

Reporter

nicdev

Assigned To

kieran

Priority

normal

Severity

major

Reproducibility

always

Status

closed

Resolution

fixed

Platform

OS Version

Product Version

3.45

Target Version

3.50

Fixed in Version

3.50

Summary

0000774: Attachments with accented characters like "é" in the filename do not get imported

Description

We had some emails imported into the tracker, with accented characters in the filename (filename = "photo étiquette 1.jpg"), and the following happens:

The file "looks like" it gets imported into the case (tested with existing case!), but the filename appears as "=?iso-8859-1?Q?photo_=E9tiquette_1=2Ejpg?=", and when you click on this link, you get a "404 file not found"..

When i go into the attachements/updates folder, the file referenced in hte link is not there which means the import failed although the link was made in the links table (but that seems normal as it is 2 different steps in the script).

Any ideas on if you can reproduce this??

Thanks

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Relationships

parent of	0001005	closed	paulh	Creating an incident from the holding queue does not move the attachment
related to	0001275	resolved	paulh	non-ascii characters in inbound email attachment filenames are corrupted

Notes
(0001314) kieran (administrator) 2009-07-15 13:44	Confirmed, sorta. I get the bodged filename but it saves to disk and loads fine. If I solved the filename problem it should hopefully fix both.

(0001315) kieran (administrator) 2009-07-15 13:56	This is a bug with PHP in Windows that won't be fixed until PHP6, we're going to workaround it by not writing the filename to disk, we don't need to anyway.

(0001335) kieran (administrator) 2009-07-16 23:08	This has been fixed in trunk svn r5518, please test with both old and new incidents if you can.

(0001721) ivan (administrator) 2009-08-16 14:40	Released in 3.50rc1

Issue History
Date Modified	Username	Field	Change
2009-07-15 10:25	nicdev	New Issue
2009-07-15 12:32	kieran	Status	new => assigned
2009-07-15 12:32	kieran	Assigned To	=> kieran
2009-07-15 13:44	kieran	Note Added: 0001314
2009-07-15 13:44	kieran	Status	assigned => confirmed
2009-07-15 13:56	kieran	Note Added: 0001315
2009-07-16 23:08	kieran	Note Added: 0001335
2009-07-16 23:08	kieran	Status	confirmed => resolved
2009-07-16 23:08	kieran	Resolution	open => fixed
2009-07-16 23:08	kieran	Fixed in Version	=> Current SVN
2009-08-15 21:31	ivan	Target Version	=> 3.50
2009-08-16 13:15	ivan	Fixed in Version	Current SVN => 3.50
2009-08-16 14:40	ivan	Note Added: 0001721
2009-08-16 14:40	ivan	Status	resolved => closed
2009-11-06 12:52	nicdev	Relationship added	parent of 0001005
2010-06-17 12:43	ivan	Relationship added	related to 0001275