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ID | Project | Category | View Status | Date Submitted | Last Update | ||||||||
0000811 | SiT! | reports | public | 2009-07-26 13:45 | 2013-07-13 13:59 | ||||||||
Reporter | ivan | ||||||||||||
Assigned To | |||||||||||||
Priority | normal | Severity | minor | Reproducibility | have not tried | ||||||||
Status | confirmed | Resolution | open | ||||||||||
Platform | OS | OS Version | |||||||||||
Product Version | 3.45 | ||||||||||||
Target Version | Fixed in Version | ||||||||||||
Summary | 0000811: report_incidents_by_skill.phpand report_incidents_by_engineer.php uses bodytext of "External ID" to determine escalation | ||||||||||||
Description | $sqlL = "SELECT count(id) FROM `{$dbUpdates}` AS u "; $sqlL .= "WHERE u.bodytext LIKE \"External ID%\" AND incidentid = '".$obj->id."'"; This is a very unreliable way to determine escalation and breaks if a language other than english is used. Or even if somebody uses the text "External ID" as part of an incident discussion. | ||||||||||||
Tags | No tags attached. | ||||||||||||
Attached Files | |||||||||||||
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paulh (administrator) 2009-07-26 19:52 |
Acknowledging this, theres quite a few FIXMES scattered around SiT for this. It was implemented this was as at the time (and too this day) its the only way to identify if a call has been escalated in its life time, this should be resolved by Neat Escalations (Mantis 10) |
ivan (administrator) 2011-06-12 17:03 |
report_incidents_by_engineer.php uses the same method. |
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Date Modified | Username | Field | Change |
2009-07-26 13:45 | ivan | New Issue | |
2009-07-26 19:39 | ivan | Summary | report_incidents_by_skill.php uses boydtext of "External ID" to determine escalation => report_incidents_by_skill.php uses bodytext of "External ID" to determine escalation |
2009-07-26 19:52 | paulh | Note Added: 0001437 | |
2009-07-26 19:52 | paulh | Status | new => acknowledged |
2009-07-26 19:52 | paulh | Relationship added | child of 0000010 |
2010-02-22 13:57 | ivan | Status | acknowledged => confirmed |
2010-04-10 22:42 | ivan | Status | confirmed => assigned |
2010-04-10 22:42 | ivan | Assigned To | => ivan |
2011-06-12 17:03 | ivan | Note Added: 0003917 | |
2011-06-12 17:03 | ivan | Assigned To | ivan => |
2011-06-12 17:03 | ivan | Status | assigned => confirmed |
2013-03-14 19:53 | paulh | Summary | report_incidents_by_skill.php uses bodytext of "External ID" to determine escalation => report_incidents_by_skill.phpand report_incidents_by_engineer.php uses bodytext of "External ID" to determine escalation |
2013-07-13 13:59 | paulh | Relationship added | child of 0001887 |
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