0000811: report_incidents_by_skill.phpand report_incidents_by_engineer.php uses bodytext of "External ID" to determine escalation

Issue History
Date Modified	Username	Field	Change
2009-07-26 13:45	ivan	New Issue
2009-07-26 19:39	ivan	Summary	report_incidents_by_skill.php uses boydtext of "External ID" to determine escalation => report_incidents_by_skill.php uses bodytext of "External ID" to determine escalation
2009-07-26 19:52	paulh	Note Added: 0001437
2009-07-26 19:52	paulh	Status	new => acknowledged
2009-07-26 19:52	paulh	Relationship added	child of 0000010
2010-02-22 13:57	ivan	Status	acknowledged => confirmed
2010-04-10 22:42	ivan	Status	confirmed => assigned
2010-04-10 22:42	ivan	Assigned To	=> ivan
2011-06-12 17:03	ivan	Note Added: 0003917
2011-06-12 17:03	ivan	Assigned To	ivan =>
2011-06-12 17:03	ivan	Status	assigned => confirmed
2013-03-14 19:53	paulh	Summary	report_incidents_by_skill.php uses bodytext of "External ID" to determine escalation => report_incidents_by_skill.phpand report_incidents_by_engineer.php uses bodytext of "External ID" to determine escalation
2013-07-13 13:59	paulh	Relationship added	child of 0001887

Notes
(0001437) paulh (administrator) 2009-07-26 19:52	Acknowledging this, theres quite a few FIXMES scattered around SiT for this. It was implemented this was as at the time (and too this day) its the only way to identify if a call has been escalated in its life time, this should be resolved by Neat Escalations (Mantis 10)

(0003917) ivan (administrator) 2011-06-12 17:03	report_incidents_by_engineer.php uses the same method.