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| ID | Project | Category | View Status | Date Submitted | Last Update | ||||
| 0000836 | SiT! | incidents | public | 2009-08-01 19:34 | 2009-08-16 14:39 | ||||
| Reporter | paulh | ||||||||
| Assigned To | paulh | ||||||||
| Priority | normal | Severity | minor | Reproducibility | always | ||||
| Status | closed | Resolution | fixed | ||||||
| Platform | OS | OS Version | |||||||
| Product Version | 3.45 | ||||||||
| Target Version | 3.50 | Fixed in Version | 3.50 | ||||||
| Summary | 0000836: Send closure email to escalation doesn't work | ||||||||
| Description | When you close an incident and you select send email to the escalation person this is never sent | ||||||||
| Tags | No tags attached. | ||||||||
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Notes |
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 (0001484)paulh (administrator) 2009-08-01 19:42 |
r5715 retreieves the variable, though theirs a problem sending the email: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: {externalengineeremail}@uist.XXXXXX Unrouteable address ------ This is a copy of the message, including all the headers. ------ Return-path: <www-data@uist.XXXXXX> Received: from www-data by uist.XXXXXX with local (Exim 4.69) (envelope-from <www-data@uist.XXXXXX>) id 1MXJPk-0002si-L7 for {externalengineeremail}@uist.XXXXXX; Sat, 01 Aug 2009 19:34:40 +0100 To: {externalengineeremail}@uist.XXXXXX Subject: Service Request # - testing with outbound email CLOSED - [34] From: test-sit@XXXXXX Reply-To: test-sit@XXXXXX Errors-To: test-sit@XXXXXX X-Mailer: phdev v3.50 svn5531/PHP 5.2.10-2 X-Originating-IP: ::1 MIME-Version: 1.0 Content-type: text/plain; charset=UTF-8 Message-Id: <E1MXJPk-0002si-L7@uist.home.pheaney.co.uk> Date: Sat, 01 Aug 2009 19:34:40 +0100 Hi , This is an automatic email generated from SiT Paul Heaney, our call tracking system. Incident has been closed. Many thanks for your help. Regards, SiT Administrator -- ... Powered by Open Source Software: Support Incident Tracker (SiT!) is available free from http://sitracker.sourceforge.net/ [^] So theres two problems: {externalengineeremail} - seems this should be {incidentexternalemail} incident ID is not in the body of the email |
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(0001485) paulh (administrator) 2009-08-01 19:55 |
r5716 resolves this |
 (0001684)ivan (administrator) 2009-08-16 14:39 |
Released in 3.50rc1 |
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Notes |
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Issue History |
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| Date Modified | Username | Field | Change |
| 2009-08-01 19:34 | paulh | New Issue | |
| 2009-08-01 19:42 | paulh | Note Added: 0001484 | |
| 2009-08-01 19:55 | paulh | Note Added: 0001485 | |
| 2009-08-01 19:55 | paulh | Assigned To | => paulh |
| 2009-08-01 19:55 | paulh | Status | new => resolved |
| 2009-08-01 19:55 | paulh | Resolution | open => fixed |
| 2009-08-01 19:55 | paulh | Fixed in Version | => Current SVN |
| 2009-08-15 21:31 | ivan | Target Version | => 3.50 |
| 2009-08-16 13:15 | ivan | Fixed in Version | Current SVN => 3.50 |
| 2009-08-16 14:39 | ivan | Note Added: 0001684 | |
| 2009-08-16 14:39 | ivan | Status | resolved => closed |
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Issue History |
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