SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0000961SiT!incidentspublic2009-09-22 22:052009-09-24 08:18
Reporternicdev 
Assigned To 
PrioritynormalSeverityfeatureReproducibilityN/A
StatusconfirmedResolutionopen 
PlatformOSOS Version
Product Version3.50 
Target VersionFixed in Version 
Summary0000961: Ability to hide SiT case updates like "reassigned to .."
DescriptionIn some cases that have been going a while, it becomes difficult to follow the history with all the "assigns" and reassigns" in the case .. I believe we need a way to hide those .. maybe choosable by the engineer profile as it is a preference that is not shared by all.
TagsNo tags attached.
Attached Files

- Relationships
child of 0000863assignedivan [META] User preferences/config table 

-  Notes
User avatar (0002023)
ivan (administrator)
2009-09-23 12:08

Thanks. I've been holding off with these kinds of requests for a while since we don't have a good way of storing user preferences. But a proper user-preferences system is planned now so... yep good one!
User avatar (0002037)
paulh (administrator)
2009-09-23 20:36

Not sure about hiding this updates as they really should contain some text as to why the incident has been reassigned. Though if we do decide to hide then (on a per user basis) we should only hide the ones with no text and we should probably include some kind of icon around the point of re-assign to show its been reassigned?
(0002042)
sancho78rus (reporter)
2009-09-24 07:49

may be there must be a button to hide\unhide reassigments
User avatar (0002044)
nicdev (developer)
2009-09-24 08:18

Hi All,

Paul, I tend to agree with you but here i was just speaking about the automatic reassignments made when a user marks himself "on holiday" or something like that. If you have case that has been going for a long time, all "assignment/reassignments" made when the engineer goes on leave, makes it very difficult to follow especially for the replacing engineer that does not know the history.

We don't do a lot of reassignments manually, but i agree that those ones (with text) should maybe not be hidden as they can be pertinent to the case history.

and as far as the second comment from sancho78rus, it is a good point but in this case we should do both maybe ... a button in the incident window ... and a user preference as well ..

Cheers

- Issue History
Date Modified Username Field Change
2009-09-22 22:05 nicdev New Issue
2009-09-23 12:08 ivan Note Added: 0002023
2009-09-23 12:08 ivan Status new => confirmed
2009-09-23 12:09 ivan Relationship added child of 0000863
2009-09-23 20:36 paulh Note Added: 0002037
2009-09-24 07:49 sancho78rus Note Added: 0002042
2009-09-24 08:18 nicdev Note Added: 0002044


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