0000968: Incident history when creating incident

(0002482)
paulh (administrator)
2010-02-25 20:48

Agree this could be useful.

Would be useful to have:

a) A config option to enable/disable as this may not be useful in all cases
b) A config option for site/contact as depending on the organisation site may not be useful

Could we potentially show something more directed as well when the skill is selected, i.e. the last 4 problems with Linux this contact has logged?

(0002500)
sancho78rus (reporter)
2010-02-26 06:52

"Could we potentially show something more directed as well when the skill is selected, i.e. the last 4 problems with Linux this contact has logged?"

I think, it must be a config option:
- enable
  - [checkbox] in response to skill
  - [checkbox] in response to contact (by default all site's incidents from
     all contacts shown)
- disable

(0002506)
kieran (administrator)
2010-02-26 14:32

I did actually code this once, and tested with real data from a certain company. I didn't find it massively useful, but I'm not against it completely. Perhaps we could work on making the incidents table filterable with ajax so not only could we have drop-down ajax filters on the incident page but try and show some more relevant results here too (product & keyword?)

(0002582)
sancho78rus (reporter)
2010-03-02 13:14

may be you can post the code so that we can test it too?

(0002583)
kieran (administrator)
2010-03-02 14:46

I don't have the old code, sorry.

Issue History
Date Modified	Username	Field	Change
2009-09-25 09:59	sancho78rus	New Issue
2010-02-25 20:48	paulh	Note Added: 0002482
2010-02-25 20:48	paulh	Status	new => confirmed
2010-02-26 06:52	sancho78rus	Note Added: 0002500
2010-02-26 14:32	kieran	Note Added: 0002506
2010-03-02 13:14	sancho78rus	Note Added: 0002582
2010-03-02 14:46	kieran	Note Added: 0002583

Notes
(0002482) paulh (administrator) 2010-02-25 20:48	Agree this could be useful. Would be useful to have: a) A config option to enable/disable as this may not be useful in all cases b) A config option for site/contact as depending on the organisation site may not be useful Could we potentially show something more directed as well when the skill is selected, i.e. the last 4 problems with Linux this contact has logged?

(0002500) sancho78rus (reporter) 2010-02-26 06:52	"Could we potentially show something more directed as well when the skill is selected, i.e. the last 4 problems with Linux this contact has logged?" I think, it must be a config option: - enable - [checkbox] in response to skill - [checkbox] in response to contact (by default all site's incidents from all contacts shown) - disable

(0002506) kieran (administrator) 2010-02-26 14:32	I did actually code this once, and tested with real data from a certain company. I didn't find it massively useful, but I'm not against it completely. Perhaps we could work on making the incidents table filterable with ajax so not only could we have drop-down ajax filters on the incident page but try and show some more relevant results here too (product & keyword?)

(0002582) sancho78rus (reporter) 2010-03-02 13:14	may be you can post the code so that we can test it too?

(0002583) kieran (administrator) 2010-03-02 14:46	I don't have the old code, sorry.

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