SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0000968SiT!incidentspublic2009-09-25 09:592010-03-02 14:46
Reportersancho78rus 
Assigned To 
PrioritynormalSeverityfeatureReproducibilityhave not tried
StatusconfirmedResolutionopen 
PlatformOSOS Version
Product Version3.45 
Target VersionFixed in Version 
Summary0000968: Incident history when creating incident
Descriptionlike KB search (i wrote about it) it will be good to see previous incidents from this contact (or site) when creating incident (may be all, may related to this incident with keyword search, may be there must be user config option).
it can be helpful to know if its not first incident (may be the problem repeats).
TagsNo tags attached.
Attached Files

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-  Notes
User avatar (0002482)
paulh (administrator)
2010-02-25 20:48

Agree this could be useful.

Would be useful to have:

a) A config option to enable/disable as this may not be useful in all cases
b) A config option for site/contact as depending on the organisation site may not be useful

Could we potentially show something more directed as well when the skill is selected, i.e. the last 4 problems with Linux this contact has logged?
(0002500)
sancho78rus (reporter)
2010-02-26 06:52

"Could we potentially show something more directed as well when the skill is selected, i.e. the last 4 problems with Linux this contact has logged?"

I think, it must be a config option:
- enable
  - [checkbox] in response to skill
  - [checkbox] in response to contact (by default all site's incidents from
     all contacts shown)
- disable
User avatar (0002506)
kieran (administrator)
2010-02-26 14:32

I did actually code this once, and tested with real data from a certain company. I didn't find it massively useful, but I'm not against it completely. Perhaps we could work on making the incidents table filterable with ajax so not only could we have drop-down ajax filters on the incident page but try and show some more relevant results here too (product & keyword?)
(0002582)
sancho78rus (reporter)
2010-03-02 13:14

may be you can post the code so that we can test it too?
User avatar (0002583)
kieran (administrator)
2010-03-02 14:46

I don't have the old code, sorry.

- Issue History
Date Modified Username Field Change
2009-09-25 09:59 sancho78rus New Issue
2010-02-25 20:48 paulh Note Added: 0002482
2010-02-25 20:48 paulh Status new => confirmed
2010-02-26 06:52 sancho78rus Note Added: 0002500
2010-02-26 14:32 kieran Note Added: 0002506
2010-03-02 13:14 sancho78rus Note Added: 0002582
2010-03-02 14:46 kieran Note Added: 0002583


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