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0001004SiT!incidentspublic2009-11-04 14:472010-01-23 19:02
nicdev 
paulh 
normalminoralways
closedfixed 
WindowsWindowsXP+Later
3.50 
3.513.51 
0001004: Javascript error prevents "New KB article" from incident closing page
When you close a case in V3.50 and you select the box "New article" the Javascript fails and you don't have the usual KB forms.

The error it seems is in this line of java code (around line 138):
$('helptext').innerHTML + $('helptext').innerHTML = ' ' + strSummaryOfProblemAndResolution;

If i comment out this line it works ... but i am not enough of a Java expert to figure it out ;-)
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Issue History
2009-11-04 14:47nicdevNew Issue
2009-12-03 20:01paulhNote Added: 0002190
2009-12-03 20:01paulhStatusnew => confirmed
2009-12-03 20:03paulhAssigned To => paulh
2009-12-03 20:03paulhTarget Version => 3.50p1
2009-12-03 20:03paulhSummaryJava error prevents "New KB article" from incident closing page => Javascript error prevents "New KB article" from incident closing page
2009-12-03 20:11paulhStatusconfirmed => assigned
2009-12-03 20:12paulhNote Added: 0002192
2009-12-03 20:12paulhStatusassigned => resolved
2009-12-03 20:12paulhFixed in Version => Current SVN
2009-12-03 20:12paulhResolutionopen => fixed
2009-12-12 13:58ivanNote Added: 0002225
2010-01-23 19:01ivanFixed in VersionCurrent SVN => 3.51
2010-01-23 19:02ivanNote Added: 0002315
2010-01-23 19:02ivanStatusresolved => closed

Notes
(0002190)
paulh   
2009-12-03 20:01   
Get a very similar error in trunk when trying to close an incident and add a KB article

enablekb is not defined
function onchange(event) { enablekb(); }(change )
(0002192)
paulh   
2009-12-03 20:12   
r5959 adds the fix + and = where the wrong way around in the javascript
(0002225)
ivan   
2009-12-12 13:58   
Fix was in both trunk and 3.x branch. thanks Paul.
(0002315)
ivan   
2010-01-23 19:02   
Fix released in v3.51 which is now available