SiT! Bugs - SiT!
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0001098SiT!inbound emailpublic2010-02-23 08:492013-01-19 18:50
WindowsWindows Server2000+Later
3.68Current SVN 
0001098: Emails with .msg attachments import the messages as .jpeg
When the inbound script imports an email with one or more .msg attachments (attached emails), the attachments are visible in the tracker as part1.jpeg ... part2.jpeg .. etc.

In this case the browser tries to open the attachments as jpeg files, but fails, and the only way to open these files is to save them on your desktop, rename them to .msg files and then to open them.
Issue History
2010-02-23 08:49nicdevNew Issue
2010-02-25 20:44paulhNote Added: 0002480
2010-02-25 20:44paulhStatusnew => feedback
2010-02-25 21:16ivanNote Added: 0002493
2010-02-25 21:16ivanSeveritymajor => minor
2010-03-01 08:34nicdevNote Added: 0002549
2010-03-01 09:47ivanNote Added: 0002554
2010-03-01 09:51ivanSeverityminor => major
2010-03-01 10:16nicdevNote Added: 0002557
2010-03-01 10:42paulhNote Added: 0002559
2010-03-02 09:43nicdevNote Added: 0002572
2010-03-02 10:00ivanNote Added: 0002573
2010-03-02 10:00ivanStatusfeedback => closed
2010-03-02 10:00ivanResolutionopen => fixed
2010-08-23 11:14nicdevAssigned To => nicdev
2010-08-23 11:14nicdevNote Added: 0003373
2010-08-23 11:14nicdevStatusclosed => feedback
2010-08-23 11:14nicdevResolutionfixed => reopened
2010-08-23 13:16nicdevNote Added: 0003374
2010-08-23 13:16nicdevStatusfeedback => assigned
2010-08-23 13:16nicdevNote Added: 0003375
2010-08-23 13:16nicdevAssigned Tonicdev => ivan
2010-08-23 13:16nicdevStatusassigned => feedback
2010-08-26 14:18TomseNote Added: 0003377
2010-08-26 14:18TomseStatusfeedback => confirmed
2010-08-28 14:30paulhStatusconfirmed => assigned
2011-08-02 08:57dipohlNote Added: 0004129
2011-09-27 10:04dipohlNote Added: 0004311
2011-09-27 10:32ivanTag Attached: majorimpact
2011-09-27 12:38nicdevSummaryEmails with .msg attachments import the messages as .jpg => Emails with .msg attachments import the messages as .jpeg
2011-09-27 12:40nicdevNote Added: 0004312
2011-10-07 11:05ivanTarget Version => 3.66 LTS
2012-03-04 10:36TomseNote Added: 0004460
2012-04-20 13:55TomseTarget Version3.66 LTS => 3.67 LTS
2012-08-04 14:30ivanTarget Version3.67 LTS =>
2012-08-28 13:42ivanNote Added: 0004513
2013-01-18 17:56paulhNote Added: 0004649
2013-01-18 17:56paulhAssigned Toivan => paulh
2013-01-18 17:56paulhTarget Version => 3.68
2013-01-19 18:50paulhNote Added: 0004650
2013-01-19 18:50paulhStatusassigned => resolved
2013-01-19 18:50paulhResolutionreopened => fixed
2013-01-19 18:50paulhFixed in Version => Current SVN

2010-02-25 20:44   
Hi Nico,

I've tried to reproduce this with the latest code and been unable to reproduce, my .msg makes it into sit as a .msg and is handled correctly.

Could you enable debug logging and retrieve a message and I'll take a look.
2010-02-25 21:16   
I'm in a picky mood today, I apologise for this, but this bug isn't Major according to our scale at [^]
2010-03-01 08:34   
Hi Ivan,
I am not in a picky mood at all. I re-read the definition and i am sorry but for us it is "An important feature that is severely limited" as we receive a lot of emails as attachments.

I will try again today with the latest stable 3.51 and and then with SVN to se if it is still the case.
i will post my findings here later;
2010-03-01 09:47   

Ah, that last comment from you might change things slightly. A .msg attachment is a MIME embedded email is it? That's a windows convention I'm not familiar with probably. If that's the case then you could be right and it is more important than I thought.

I'll need to see one of the emails that's failing, that'll help know whats going on. Thanks, and sorry for being picky, it's something that happens to me every so often ;)
2010-03-01 10:16   
Hi Ivan and Paul,

I have tested with 3.51 and it seems somewhere between 3.50 and 3.51 it was fixed. I confirm it works in 3.51.

Does anyone have an idea which revision as i would love to backport the changes to our Live 3.50 if possible.

In any event it can be closed now

2010-03-01 10:42   
Hi Nico,

Not sure of which revision though 3.51 was just a bug fix release so you can either deploy the whole upgrade of if you run kdiff3 you can see the changes between the two and may be able to identify which file fixed this.
2010-03-02 09:43   

I am not sure where either but it seems to be before 3.50, as my live 3.50 now works. The mails i was looking at, it seems, where imported before the upgrade to 3.50.

in any event this bug is squashed now ;)and can be closed.
2010-03-02 10:00   
Fixed sometime prior to 3.50. Thanks Nico.
2010-08-23 11:14   
Tested this morning, this is still an issue in 3.60 and 3.62. I am not sure where or why
2010-08-23 13:16   
Some info after dumping lots of debug like '$rawemail' and '$decoded', it seems that for parts (of a multipart email) with type 'message/rfc822' the script '' does not return ['FileName'] or ['ContentDisposition'] value and not even a ['SubType']. (***See line 2185 in

When we return to Inboundemail it gives it "partX.jpeg" as a filename because it cannot see a ['FileName']. (***See line 332 of inboundemail.php).

Any help appreciated
2010-08-23 13:16   
Thanks Ivan
2010-08-26 14:18   
Nicdev and I did some testings today on the current SVN (pre-3.63) we found out that the issue appears with the Outlook client connected to an Exchange server.

We haven't tested with Outlook Express but I suspect the same problem.

Sending a mail with attachment from the Exchange servers webinterface the attachement is registered as a correct file.

doing a "file" on the outlook sent mail attachement results in this answer : ASCII mail text, with CRLF line terminators

doing the same from a correct registered mail-attachement from gmail : Hangul (Korean) Word Processor File 2000

and from thunderbird : smtp mail text
2011-08-02 08:57   
Have the same problem with TXT-Attachments here with Groupwise Mailserver and SiT! v3.63 p1.

Fyi & cheers, Gabriele
2011-09-27 10:04   
Problem is still existent with SiT! v3.65 and very annoying :-(
It's reducing user acceptance of SiT! which is a pity..
2011-09-27 12:40   
On the same server WAMP:
One instance of SiT! v3.65LTS - .msg file imports as "part1.jpeg"
One instance (production) of SiT! v3.62 - .msg files import correctly

Used the same email in both cases
both emails sent from MS Outlook through an exchange server
both imported using IMAP
2012-03-04 10:36   
since I don't have my testing setup anymore.

can you attach some dummy files that causes the problems ?
2012-08-28 13:42   
We need more information (examples and steps to repro) added to this bug report before we can fix this. I have looked several times since it was reported as still existing back in August 2010 but I've never managed to get to the bottom of it.
2013-01-18 17:56   
we've seen this on our production system today so have sample messages, seems to be when an email is sent as an attachment and MS word is used as the editor in Outlook, will fix this one on the 3.x branch
2013-01-19 18:50   
r7557 and e6cf045 save attached emails as the subject.eml which is more in keeping with desktop email clients, looking back though the logs the jpeg issue was resolved in 3.66 but this improved usability further as the previous fx just imported them as partX