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0001676SiT!billingpublic2011-08-08 11:562013-07-06 17:03
normalmajorhave not tried
Current GIT 
3.90beta1Current GIT 
0001676: Activity page "Duration" column is wrong/misleading
When using Activities to record time spent for billing purposes the Activity summary page on an incident shows a column for "Duration" which doesn't show the different between start and completed times as one would expect but actually shows the amount of time that is to be billed based on the customer unit setting in the SLA.
Unfortunately because this is calculated per-row the value shown in the duration column can be incorrect, for example two activities marked complete after one minute should show a total billable time of 1 unit, instead each row shows a duration equal to one unit making a total of 2 units. This disagrees with the Activity Billing section shown below.

See screenshot.
1) Start an activity and mark it complete more or less immediately.
2) Start another activity and mark it complete ore or less immediately.
3) Look at the activities page.
No tags attached.
related to 0001000confirmed  Activities start counting at 1hr 
related to 0000805confirmed  Times in adding activities are not showing correctly 
png billing-11.png (41,063) 2011-08-08 11:56
Issue History
2011-08-08 11:56ivanNew Issue
2011-08-08 11:56ivanFile Added: billing-11.png
2011-08-08 11:57ivanNote Added: 0004188
2011-08-08 12:52ivanRelationship addedrelated to 0001000
2011-08-08 12:53ivanRelationship addedrelated to 0000805
2011-08-13 19:29paulhNote Added: 0004218
2011-08-13 19:29paulhStatusnew => confirmed
2013-05-04 18:23paulhNote Added: 0004817
2013-05-04 18:23paulhAssigned To => paulh
2013-05-04 18:23paulhStatusconfirmed => resolved
2013-05-04 18:23paulhResolutionopen => fixed
2013-05-04 18:23paulhFixed in Version => Current GIT
2013-07-06 17:03ivanTarget Version => 3.90beta1

2011-08-08 11:57   
I would expect the top column to show Duration as "1 Minute" for both activities, since the top section is showing a summary of the activities as they happened and the bottom section is the one that should be showing how that is billed.
2011-08-13 19:29   
Agree, this is weird, believe this was something Kieran implemented and there was (what seemed liked a good) reason at the time for showing it this way but have no idea what it is now
2013-05-04 18:23   
9184bd4 resolves this by showing minutes