SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0000115SiT!portalpublic2008-07-18 12:072012-11-03 15:02
Assigned To 
PlatformOSOS Version
Product Version 
Target Version4.2 & LaterFixed in Version 
Summary0000115: Let portal users delete their account
DescriptionA portal user should be able to delete his/her account if they no longer want to use SiT.

This has implications for data integrity, I propose we handle it like this:

If the contact has related incidents or other data, just delete the username and password from the contact record. If there is no related data, delete the whole contact record.
Additional InformationIf we do delete the username and password only, we need to think carefully about how the data that remains is used in future, as the user has made it clear he wants his account deleted?

This is related to how we're going to handle deleted data in the future.
TagsNo tags attached.
Attached Files

- Relationships
related to 0000044confirmed Allow Users to be deleted 
child of 0000048confirmed [META] Deleting of data 

-  Notes
cphuelva (reporter)
2008-08-27 00:09

I propose to add a new column to the customer's table to handle if the user is deleted or not (boolean or something like this).

If the user wants to delete it's username and password, we might change this flag to Y, in order to know that this customer disappear. As we are not really deleting the record, we keep the customer ID and the relationships will work.

Customer data should be set to "blank" to stop keeping information of him (so password and other confidential data should be cleaned of the system).

Also, some changes should be make to incidents viewing, in order to filter that incidents that are from inactive users.
User avatar (0000268)
kieran (administrator)
2008-12-04 11:36

I propose to let a user "delete" themselves, but it just sets the record to inactive, as it does in the main app, this seems like the best option?
User avatar (0000270)
ivan (administrator)
2008-12-04 11:46

Inactive would be ok for now. In the future we ought to handle deleted data better, there's already a bug report for that.
User avatar (0000273)
kieran (administrator)
2008-12-04 11:56

Ivan agrees with the inactive contact, should be a very minor change.
User avatar (0004579)
paulh (administrator)
2012-11-03 15:02

as agreed on irc

- Issue History
Date Modified Username Field Change
2008-07-18 12:07 ivan New Issue
2008-07-18 12:07 ivan Relationship added related to 0000044
2008-07-18 12:08 ivan Relationship added child of 0000048
2008-08-27 00:09 cphuelva Note Added: 0000075
2008-12-04 11:36 kieran Note Added: 0000268
2008-12-04 11:36 kieran Status new => feedback
2008-12-04 11:46 ivan Note Added: 0000270
2008-12-04 11:56 kieran Note Added: 0000273
2008-12-04 11:56 kieran Assigned To => kieran
2008-12-04 11:56 kieran Status feedback => confirmed
2009-06-13 16:25 kieran Target Version => 3.60
2009-08-21 14:36 kieran Target Version 3.60 => 4.0
2010-07-03 16:37 paulh Status confirmed => assigned
2011-02-14 13:21 ivan Target Version 4.0 => 3.90beta1
2012-11-03 15:02 paulh Note Added: 0004579
2012-11-03 15:02 paulh Assigned To kieran =>
2012-11-03 15:02 paulh Status assigned => confirmed
2012-11-03 15:02 paulh Target Version 3.90beta1 => 4.2 & Later

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