SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0001284SiT!incidentspublic2010-04-18 12:082010-08-28 15:36
Assigned To 
PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0001284: Clone incident
DescriptionAbility to create a new incident based on details from an existing incident and automatically related to the first incident.
TagsNo tags attached.
Attached Files

- Relationships
related to 0000139assignedivan Open new incident based on close incident details 
child of 0000010assignedivan [META] Basic Escalations 

-  Notes
User avatar (0003106)
paulh (administrator)
2010-04-23 12:31

I've been thinking about something similar for a while then you should be able to open a related incident from an open incident though you should be able to select the contract (as it could be a hardware issue rather than software) though where possible should default to the same details as the related call.

the workflow I was thinking

* Open related incident
* Choose Contract
* Presented with add incident page though skill set to the same as the related incident (if covered)
User avatar (0003391)
paulh (administrator)
2010-08-28 15:36

confirm this

- Issue History
Date Modified Username Field Change
2010-04-18 12:08 ivan New Issue
2010-04-18 12:09 ivan Relationship added child of 0000010
2010-04-18 12:09 ivan Relationship added related to 0000139
2010-04-23 12:31 paulh Note Added: 0003106
2010-08-28 15:36 paulh Note Added: 0003391
2010-08-28 15:36 paulh Status new => confirmed

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