SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0001344SiT!incidentspublic2010-06-15 14:002010-06-29 16:22
Assigned ToTomse 
PrioritynormalSeverityminorReproducibilityhave not tried
PlatformWindowsOSWindowsOS VersionXP+Later
Product Version3.61 LTS 
Target Version4.0Fixed in Version 
Summary0001344: Time elapsed per incident
DescriptionI'm trying SiT for 1 week now to see if it could be used in my enterprise. We are editing a sofware for catering and we have a help desk who need this sort of support. For the moment, he's ok to be integrated but we need one think: we must insert at the closure of the incident the real time needed to resolve the incident. For the moment, SiT make a calcul between the date of opening and the date of closing but this time it's not necesseraly the real time used to resolve the incident.
Could you help me ? It would be great to have a new field in the closure form to indicate the time.

If you need some other informations, do not hesitate.
Thanks for your help.
Additional Information [^]
TagsNo tags attached.
Attached Filesjpg file icon SiT-Close.jpg [^] (65,294 bytes) 2010-06-15 14:00

- Relationships
has duplicate 0001002assignedTomse Manual insertion of time spent updating an incident 
related to 0001420assignedTomse FRP usage per site report 

-  Notes
User avatar (0003265)
Tomse (developer)
2010-06-22 17:29
edited on: 2010-06-22 17:45

plugin added to handle this in svn 6515

pluginname : tms_add_timeused

read more here [^]

I've added a thread in the development section to discuss the plugin

User avatar (0003266)
paulh (administrator)
2010-06-23 08:46

This could do to be part of core sit, it also could do to update the service and transactions if billing is enabled
User avatar (0003267)
Tomse (developer)
2010-06-23 11:33

I agree, this is why the reguests are still open, and probably be implemented in 4.2 or 4.3 unless it can be implemented in the earlier 4.x versions.

the plugin is a good workaround solution for the 3.x branch.

- Issue History
Date Modified Username Field Change
2010-06-15 14:00 joce New Issue
2010-06-15 14:00 joce File Added: SiT-Close.jpg
2010-06-15 14:04 ivan Relationship added has duplicate 0001002
2010-06-22 17:05 Tomse Status new => assigned
2010-06-22 17:05 Tomse Assigned To => Tomse
2010-06-22 17:29 Tomse Note Added: 0003265
2010-06-22 17:45 Tomse Note Edited: 0003265 View Revisions
2010-06-23 08:46 paulh Note Added: 0003266
2010-06-23 11:33 Tomse Note Added: 0003267
2010-06-29 16:22 ivan Target Version => 4.0
2010-11-22 14:42 Tomse Relationship added related to 0001420

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