SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0001901SiT!incidentspublic2013-10-24 15:552013-11-03 13:51
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PlatformOSOS Version
Product Version 
Target VersionFixed in Version 
Summary0001901: Date and time of the incident.
DescriptionFeature request
When reporting an incident it is not posible to change the date and time of the incident.
It happens that the customer calls us when we are not in the office.
So we attend by cell phone and the next day we report this in SiT!
We would like to have the possibility to enter the day and the time of the incident.
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User avatar (0004878)
paulh (administrator)
2013-11-03 13:51

Interesting idea, I can see the use of this, unfortunately its not currently possible and would have significant impact on the SLAs (as they are likely to immediately be out) unless we allow changing of update times/SLA achieved times which has potential impacts on the accuracy of the data

- Issue History
Date Modified Username Field Change
2013-10-24 15:55 Frans New Issue
2013-11-03 13:51 paulh Note Added: 0004878
2013-11-03 13:51 paulh Status new => acknowledged

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