SiT! Bugs

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IDProjectCategoryView StatusDate SubmittedLast Update
0000670SiT!incidentspublic2009-04-28 15:572015-05-09 15:04
Assigned Topaulh 
PrioritynormalSeverityminorReproducibilityhave not tried
PlatformOSOS Version
Product Version 
Target VersionFixed in VersionCurrent GIT 
Summary0000670: Temp owner not reset when incident is closed/reopened
DescriptionWe had some older cases (probable still during 3.41) that were closed, but the temp owner flag was not reset by the system, and thus today when we re-opened the incident, the incident owner and tempowner got the notification... maybe when a case gets closed, the tempowner flag should be cleared automatically to avoid such issues.
TagsNo tags attached.
Attached Files

- Relationships
related to 0000669confirmed Temporary assignment of incidents not retried when user back from holiday 

-  Notes
User avatar (0001057)
paulh (administrator)
2009-05-14 20:04

As for current SVN we don't strip incidents.towner on either closure or reopen, I'm tempted to suggest that we shouldn't be doing this on closure and on reopen we should strip both owner and towner an request reassignment (defaulting to last assigned owner)

The reason behind this is we could potentially reopen a call that was owned by a user who is disabled and the call could potentially be lost
User avatar (0004981)
paulh (administrator)
2015-05-09 15:04

37d53b3 clears owner/towner and prompts to reassign

- Issue History
Date Modified Username Field Change
2009-04-28 15:57 ivan New Issue
2009-04-28 16:16 ivan Relationship added related to 0000669
2009-04-29 10:36 ivan Status new => acknowledged
2009-05-14 20:04 paulh Note Added: 0001057
2015-05-09 15:04 paulh Note Added: 0004981
2015-05-09 15:04 paulh Assigned To => paulh
2015-05-09 15:04 paulh Status acknowledged => resolved
2015-05-09 15:04 paulh Resolution open => fixed
2015-05-09 15:04 paulh Fixed in Version => Current GIT

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